Make a complaint

At Irirangi Te Motu | NZ On Air, we have a Code of Conduct which outlines the expectations we have of those that work for us as well as those we fund and engage with.

In line with our values of manaakitanga, kaitiakitanga and māia, we aim to uphold the mana of everyone who engages with and through NZ On Air. That means that in addition to expecting people to behave in accordance with all relevant legislation and regulations, we expect that every individual is treated with respect.

From November 2024, funded applicants will agree to this Code of Conduct from the outset of their contract.

If you believe this Code of Conduct has been breached you can make a complaint.

You can also make a complaint about:

• A funding policy or process
• The behaviour of an NZ On Air employee or Board member acting in their capacity as an employee or Board member.

To find out more, including what we won't consider complaints about, please read the External Complaints Procedure document below.

Please notes complaints about what you have seen or heard in content must be made to the broadcaster or platform, and if you are not satisfied with their response, to the Broadcasting Standards Authority or NZ Media Council.

If you still believe you have a complaint that needs to be heard by NZ On Air please email your complaint to info@nzonair.govt.nz with Formal complaint in the subject line.

We will acknowledge receipt of your complaint as quickly as we can. Your complaint will then be directed to the most appropriate person in the organisation to assist with a response. Your complaint will be responded to within 10 working days.

If you are unhappy with the response you can ask for the matter to be referred to the Senior Leadership Team, where at least one member of the SLT will review the matter raised and response given and come back to you with any further response deemed appropriate.

Please correspond with us courteously. Bad language, abuse and tirades are unnecessary and will not be responded to.